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How to avoid nightmare clients

email list building (1)

The client who always dumps a box of receipts on your desk right before the tax return deadline.

The client who asks you for financial advice and then does the opposite. Every. Single. Time.

The client who seems to vanish off the face of the earth until you've sent out multiple 'payment overdue' reminders.

The chances are you recognise at least one of these nightmare clients. If you have been really unlucky, you'll be familiar with all three — and a few more besides!

All you want to do is he…

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10 Email List Building Strategies

email list building

Before I start sharing these fantastic ways to build your email list, I want to talk about why you should be building an email list.  If you've taken my Create Your Own Sales Funnel course, or Email Marketing course then you'll already know this, so please bear with me.

Why have an email list?

I'm not exaggerating when I say that your email list is one of your most valuable business assets.  I know that if I lost my whole business tomorrow, as long as I have my email list that I could start al…

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Price for the Majority

Price for the majority

When you price your service you want to put them at the point where the majority of your buyers are able to afford them, thus selling to more people.  This makes absolute common sense.

It's also a huge mistake that so many bookkeepers around the country are making day after day.  

When I talk about my idea of a minimum of £35 per hour price point, I'm often met with the reply "That's fine for other places, but clients here won't pay that much"

It's almost like people in that part of the count…

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A Week From Hell

Copy of Copy of Am I Worth It

This last week has been hell.  Leaving my office and setting up my desk at home seemed to flick a switch for me.

I was full of positivity and plans, and then depression set in.

I've been short-tempered, and falling out with everyone, including my mum.  

The future looked bleak.  I've been imagining the worst possible outcomes of everything and generally feeling that my work over the last ten years has been for nothing. 

Imposter syndrome has taken over and I feel like a fraud.  Two weeks ago…

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Dating v Marketing

Dating v Marketing

If you were to look for something that was most like marketing for your business it would be dating.  This may sound very strange, but the two are extremely similar. It’s also an experience most of us have had and can draw upon.

When you start dating, you probably already know the type of person you are looking for.  You possibly have some type of list of attributes you’d like a future partner to have, and those which would be a red line.  If you think about it, this is just like defining your …

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No Fizzy Drink?

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Last Thursday I went to a local takeaway for lunch.  While I was waiting I heard the most incredible conversation between a customer and a member of staff.  It went something like this.


Staff: No can of Coke today?

Customer: No.  I'm giving up on fizzy drinks.  I'm not even missing them.

Staff: When did you do that?

Customer: Monday.  If I don't notice a difference by Friday I'll start drinking them again.


I had to hide a small snigger.  Here we were on Thursday and he had kicked his ha…

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What Do I Need?

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When you start a bookkeeping practice there are hundreds of things you could do.  There are many things you should do, but only 3 things you need to do.

Legally, you need to register with a supervisor under the Money Laundering Regulations, register with the Information Commissioners Office under the General Data Protection Regulations and tell HMRC that you're now self employed (if that's the route you've chosen)

Registering for supervision for Money Laundering Regulations is a fairly straigh…

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Can I be a Self Employed Bookkeeper?

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There's a myth doing the rounds.  If you're a great bookkeeper you will have a great bookkeeping practice.

It's the rock that many a good bookkeeper can perish on.  Just because you're an amazing bookkeeper, doesn't mean you can have an amazing bookkeeping business. 

The reverse also holds true, just because you're not an amazing bookkeeper doesn't mean you wont have an amazing bookkeeping business. 

You do need to have the skills and confidence to complete any work that you undertake.  I'm n…

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Don't Just Sell the Shelf

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I made the crazy decision that a Saturday trip to IKEA was a great idea this weekend.  After being carried along in the crowd around the store, I noticed the same thing with virtually every product.

IKEA have planned their whole store to encourage you, the shopper, to spend more money with them.

They have a few base products, and then add-ons to allow you to personalise that product to your requirements.  

They don't want you to buy a KELLAX shelving system at £39.  They want you to add four …

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When Should I Disengage?

Is Market Rate Important

It seems counter-intuitive to actively disengage clients.  You’ve worked hard to recruit them and probably spent time and money finding them in the first place.  If you want a business that serves your dreams, though, this is a skill that you’re going to need to get comfortable with.  Fast.

If you’ve been in business for any length of time I’m sure you’ve felt it.  The clients who felt so right before now feel all wrong. You once loved working with them, but suddenly they make you feel as thoug…

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