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Practice Management

How to avoid nightmare clients

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The client who always dumps a box of receipts on your desk right before the tax return deadline.

The client who asks you for financial advice and then does the opposite. Every. Single. Time.

The client who seems to vanish off the face of the earth until you've sent out multiple 'payment overdue' reminders.

The chances are you recognise at least one of these nightmare clients. If you have been really unlucky, you'll be familiar with all three — and a few more besides!

All you want to do...

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Don't Just Sell the Shelf

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I made the crazy decision that a Saturday trip to IKEA was a great idea this weekend.  After being carried along in the crowd around the store, I noticed the same thing with virtually every product.

IKEA have planned their whole store to encourage you, the shopper, to spend more money with them.

They have a few base products, and then add-ons to allow you to personalise that product to your requirements.  

They don't want you to buy a KELLAX shelving system at £39. ...

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When Should I Disengage?

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It seems counter-intuitive to actively disengage clients.  You’ve worked hard to recruit them and probably spent time and money finding them in the first place.  If you want a business that serves your dreams, though, this is a skill that you’re going to need to get comfortable with.  Fast.

If you’ve been in business for any length of time I’m sure you’ve felt it.  The clients who felt so right before now feel all wrong. You once loved working...

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Absolute or Relative

As humans, we’re not good at absolutes.  We can’t look at a colour and tell the exact hue.  We can’t life a bag and say exactly how heavy it is.  We can’t hear a sound and tell how loud it is. Our brains are just not programmed to allow us to do that. We are experts at comparisons though.  We can see two colours and say which is the most red.  We can lift two bags and say easily which is the heaviest.  We can hear two sounds and...

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